Operational Risk: When You Stick Your Head In The Sand

Your problem is that you are not addressing 80% of your problem. What do I

The Difference Between Event-based And Workflow-based Processes

There is a long running misconception that business processes are workflow-based. It stems from Business

Why Do You Want Intelligent Business Operations?

There are a number of views on what Intelligent Business Operations (IBO) is, whether it

Is mobile BPM now essential to the business?

This is the topic of a question posted on ebizQ forum. I posted a comment there, but

Social Listening – Get Control Of The Conversation

Gartner’s Jim Sinur posted an interesting blog post titled “The Big Oops: Forget About Social

Stretch Socially Dynamic Processes To Fit Your Business

I just read Gartner’s Jim Sinur’s blog post and he has started writing more and more on